Reptile Sales – Terms and Conditions

By purchasing a reptile from me, you are agreeing to these terms and conditions listed. Failure to read these terms and conditions does not void these conditions in any manner.

Purchasing & Payment Details

To purchase an animal or place it on hold, please e-mail me at duelstyxartwork (at sign) yahoo.com. I prefer postal money orders, but I will also accept checks and other types of money orders, and PayPal (conditions may apply). With checks or money orders, the animal will not be sent until after the money has cleared in full – NO EXCEPTIONS!

I accept payment plans; please contact me so we can work something out.

If you change your mind about the animal before the scheduled ship date, I will issue you a refund less the cost of the non-refundable deposit.

Holds

I will hold an animal for 7 days with a non-refundable deposit of 25% the cost of the animal. After 7 days, I will expect the remainder of the payment unless other arrangments have been made prior. If you do not contact me or follow through with the remainder of the payment, I will keep your deposit and the animal will be relisted for sale. You have the opportunity to purchase the animal still so long as it has not been sold.

I will gladly hold onto an animal with no additional fee required for its care if the weather is the cause for the shipping delay. If you are delaying shipping for personal reasons, a $10 fee will be applied to any animal held for more than 30 days.

Shipping

Shipping is done overnight express via UPS or USPS. The cost of shipping depends on the carrier and location (USPS does not deliver overnight to all locations), and ranges anywhere from $30 to $70 for one to three geckos. Please e-mail me with your zip code for a more accurate quote. The carrier is up to you, the Live Arrival Guarantee is the same for both. Buy is responsible for the actual shipping costs as well as a box fee and applicable heat or cold pack fee if one is used.

Box Fee: $5

Heat Pack Fee: $3

Cold Pack Fee: $4

Geckos are packaged in a deli cup with moist paper towels inside an insulated box. I only ship overnight, never priority, to do not ask. I only ship within the continental United States.

I ship Monday, Tuesday, or Wednesday. Whichever day works best for everyone, including the reptile, is the day that will be selected. I reserve the right to cancel a ship date if the weather changes abruptly and it is deemed unsafe for the animal. An adult must be present to accept and sign for the package or the Live Arrival Guarantee is void. If I believe your situation warrants a UPS hub or USPS office pickup and you decline, the guarantee is void.

No compensation will be issued if a gecko drops its tail during shipping.

If your reptile is not there by the stated time, please contact the carrier immediately with the tracking number, then me.

Live Arrival Guarantee

I guarantee that the animal I have shipped arrives alive and in good health provided following criteria is met:

Ø An adult signs for the package on the first delivery attempt

Ø The temperature is between 40 and 82 degrees Fahrenheit (no exceptions)

Ø Hub or office pickup is done before 11:00am

Ø I am contacted within one hour of arrival with photos of the deceased animal

Ø The correct address was provided to me (please make sure your PayPal address matches your correct one)

If you are driving a distance to pick up a reptile, notify me ahead of time and I will extend your live arrival guarantee until you have had time to pick-up and return to you home with your reptile. You may contact me via e-mail in case of a DOA, but I prefer a call.

Upon confirmation, a refund of the cost of the reptile (less the cost of shipping) will be issued or a replacement at my expense will be issued.

Health Guarantee

I guarantee the geckos I sell will be in good health upon arrival. If the health of the animal should be called into question within 7 days after arrival, I must be notified immediantly. Upon verification by a qualified veterinarian that the health issue is my fault, a refund of the animal will be given.

Support and help for your animal however does not end after 7 days. Feel free to contact me with questions or assistance with your animal and I will be happy to help you.

Although I pride myself on having the healthiest collection I can possibly have, it is your responsibility to guarantee all new arrivals regardless of the source and I strongly suggest you do so.

Sexing Guarantee

If I sell an animal as male or female I guarantee the gender of the animal is correct. Should it turn out differently, contact me within one week and I will issue a partial refund or partial credit in the difference of cost between the correct sexes (ie if a male is $40 and a female is $80, a refund or credit of $40 will be given) upon verification. Or, alternatively, you may send the animal back for a full refund, less the cost of shipping. Verification will be done via photos sent to me of the animal in question if it is a gecko or lizard. If the animal is a snake I will need a signed certificate stating the animal’s sex by a qualified veterinarian scanned and e-mailed to me.

Animals sold as “unsexed” or “probable” do not fall under this guarantee.

Color

I represent the animals sold to be the best of my ability. “Fired up” colors in geckos are the darkest I have ever seen them to get in my personal possession. All photos depict the actual animal you are purchasing unless otherwise stated.